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sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
desktop
Install
  • Ed's avatar
    Ed
    9 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
morpheusmorph's avatar
morpheusmorph
New member | Level 2
9 years ago
signed out in the browser or the desktop app? I have 4 computers here all running dropbox, I really wouldn't want to sing them all out...
bas_kennis's avatar
bas_kennis
New member | Level 2
9 years ago

You can also just let them sleep or turn them off I guess.

 

  • isubuz's avatar
    isubuz
    New member | Level 2
    9 years ago

    This doesn't work. I am using dropbox on a single machine. In any case, why would logging into dropbox affect the installation process in another machine! The error happens during the install process and not during logging in.

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