Forum Discussion

RVG's avatar
RVG
New member | Level 2
3 months ago

The Dropbox app doesn't start up on macOS Tahoe 26.0.1.


Dropbox App Version (if using the app)
233.4.4938
Syncing Status
Doesn't start

Question or Issue

My dropbox doesn't connect anymore. It does not even start.

I'm on Mac OSX Tahoe 26.0.1

Dropbox version: 233.4.4938

Can someone please help me out...

25 Replies

  • Oriion's avatar
    Oriion
    New member | Level 2
    2 months ago

    Nancy​ or Walter​ been having this same problem with Dropbox. I contacted support with the logs it generated within a text file in regards to the error, and they just told me to check the FAQ or community posts and that the support ticket will be closed. Been frustrated trying to figure out how this can be fixed... I have the newest version of Dropbox and I'm having issues on macOS 26.2 Beta. Although judging by other users, it seems like it's an issue in 26.1 public release as well. I did try restarting my Mac as well as reinstalling Dropbox multiple times (and wiping its associated files for a fresh restart). Any help with this would be much appreciated!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Oriion - sorry to hear about this.

    The operating system (Mac OS Beta) you are running is not currently a fully tested or supported environment for the Dropbox desktop application. 

    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

    I wish I had a better answer than this and please let me know if you have anything else to ask or add. 

  • koekoe's avatar
    koekoe
    New member | Level 2
    14 days ago

    Having the same issue. Dropbox non-functional on MacOS Tahoe 26.1. Dropbox is about to lose a ton of users. 

    Uninstalling and re-installing Dropbox doesn't work. Issue remains.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hey koekoe, let's jump right into this!

    Just to make sure I'm aligned with you, when you say that the app doesn't start do you mean that it remains unresponsive when you click the little Dropbox icon on your menu bar? If you get any errors feel free to let me know. 

    Can you also hover your mouse over the icon, and let me know the version of the app that you're currently using?

    If you haven't tried already, can you perform an advanced reinstall and let me know if the behavior remains the same? 

    Let me know more, and we'll take it from there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hey koekoe!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!