Forum Discussion

dgonsalves2000's avatar
dgonsalves2000
Explorer | Level 4
8 months ago

The Dropbox app is deleted each time I restart my Mac

I've seen some older posts, but can't find anything recent (or solutions) to this: Since the last iOS update (Sequoia 15.4.1), the dropbox app is deleted every time I restart my computer!  I've rei...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi dgonsalves2000, thanks for bringing this to our attention.

In order to determine why this is occurring, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

After that, try rebooting the device a few times to see if the behavior is replicated.

Keep me updated with any progress!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content