Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
3 years ago
Solved

The Dropbox app shuts down when I right click on a document or folder on my PC

I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the browser but not the app.

10 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey BIGNATE196, thanks for bringing this to our attention.

     

    Does this happen when you right click on files/folders only within the Dropbox folder?

     

    Do you get any error messages before it shuts down?

     

    And what's the sync status and version of the app, when you hover over your Dropbox icon?

     

    Let me know and we'll go from there.

  • BIGNATE196's avatar
    BIGNATE196
    Explorer | Level 3
    3 years ago

    This only happens in Dropbox.

     

    No error messages.

     

    Syn Status: Dropbox 181.4.5678 Up to Date

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BIGNATE196, if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? 

     

    Also, does this happen with all the files/folders or some of them?

  • BIGNATE196's avatar
    BIGNATE196
    Explorer | Level 3
    3 years ago

     

    Not sure how to quit the App and then try. I know in the browser everything works fine. 

     

    All of them.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BIGNATE196, you can quit the app following these steps. 

     

    Do you come across any issues when trying to do so?

  • BIGNATE196's avatar
    BIGNATE196
    Explorer | Level 3
    3 years ago

    What do I do now? Everything works fine with the app off, but don't I need it on in order for everything to work correctly? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    BIGNATE196, it may be a long shot, but have you restarted your computer? 

     

    Also, do you have any antivirus/firewall programs running on your device? If yes, I’d like you to disable them temporarily, reinstall the Dropbox app again, and let me know if you see any difference.

  • BIGNATE196's avatar
    BIGNATE196
    Explorer | Level 3
    3 years ago

    I did that yesterday and it didn't help. Running with the app off works great but what am I missing by doing that?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!