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john1911's avatar
john1911
Helpful | Level 6
2 hours ago

The Dropbox desktop app doesn't load after restarting my computer on Windows

Application Affected (Dropbox Paper, File requests, etc.) DROPBOX Windows APP Device Gigabyte i5 Computer Operating System/Browser (if using the web) Windows 11 Pro, Firefox browser Dropbox Ap...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey john1911 - thanks for letting us know about this.

Just to clarify, have you ensured that the relevant option is enabled in the Dropbox desktop app's preferences under the General tab?

If it's already toggled on, can you try turning it off and back on and let me know how it goes?

Thank you!

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