Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dmhendricks's avatar
dmhendricks
Explorer | Level 3
2 months ago

The Dropbox desktop app installer gives a "failed to start" error

Hi, recently I received a notification indicating that Dropbox needed to be updated and I attempted to update it however I received an error message indicating that the "installer failed to start."  I decided to uninstall Dropbox and did so, apparently successfully, but on attempting the install again I still receive the "failed to start" message.  I've attempted to use the offline installer, have checked the firewall and disabled it for the period of the install.  Same error.  I've read some of the other discussion issues here and have tried various suggestions to no avail.  Is there any logging available from the installer that would tell me where the failure point is?

1 Reply

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!