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danielvega1984's avatar
danielvega1984
Explorer | Level 3
1 month ago
Solved

The Dropbox desktop app is stuck at "Upgrading Database" on MacOS

Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several day...
desktop
Mac
sync
  • Megan's avatar
    Megan
    1 month ago

    Hey danielvega1984​!

    You'll basically need to follow these steps:
     
    -Sign out of the Dropbox desktop app.
    -After that uninstall the app.
    -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
    -Reinstall the Dropbox app.
    -Then sign into the application again, in order to create a brand new instance of the Dropbox folder. 

    Please let me know about the results once you follow these steps. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there danielvega1984 - thanks for bringing this to our attention.

Have you tried closing the app and relaunching it or even rebooting your computer since you first noticed this?

If you did and this persists, can you reinstall the app and let us know how it goes?
Thank you!

  • danielvega1984's avatar
    danielvega1984
    Explorer | Level 3
    1 month ago

    I've reinstalled the Dropbox App and it still gives me the same message ("Upgrading database...).

    I have macOS Tahoe 26.2.  Is this not compatible with the Dropbox App?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      You can find the system requirements for the Dropbox desktop app here if you'd like to take a look danielvega1984. 

      That said, have you tried logging out from the account through the app's preferences and then back in? 

      • danielvega1984's avatar
        danielvega1984
        Explorer | Level 3
        1 month ago

        Yes, I did.  It still says "Upgrading database..."

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