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danielvega1984's avatar
danielvega1984
Explorer | Level 3
1 month ago
Solved

The Dropbox desktop app is stuck at "Upgrading Database" on MacOS

Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several day...
desktop
Mac
sync
  • Megan's avatar
    Megan
    1 month ago

    Hey danielvega1984​!

    You'll basically need to follow these steps:
     
    -Sign out of the Dropbox desktop app.
    -After that uninstall the app.
    -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
    -Reinstall the Dropbox app.
    -Then sign into the application again, in order to create a brand new instance of the Dropbox folder. 

    Please let me know about the results once you follow these steps. 

danielvega1984's avatar
danielvega1984
Explorer | Level 3
1 month ago

Walter,

Yes, I've already tried rebooting and reinstalling, and it still gives me the same message.

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