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danielvega1984's avatar
danielvega1984
Explorer | Level 3
1 month ago
Solved

The Dropbox desktop app is stuck at "Upgrading Database" on MacOS

Application Affected
Dropbox App
Device
Macbook Pro
Operating System/Browser (if using the web)
macOS Tahoe 26.2
Dropbox App Version (if using the app)

Question or Issue
For several days, my Dropbox App does not reflect the contents of my Dropbox.  When I sign in to dropbox.com, I can see that all my files are on my account.  But when I click on the app on my laptop, I see the message "Upgrading Database..."  Someone on the forum suggested leaving my computer on overnight to allow the upgrade to finish, but this tactic did not work.  As it stands, I am unable to use the Dropbox App on my laptop.

 

desktop
Mac
sync
  • Megan's avatar
    Megan
    1 month ago

    Hey danielvega1984​!

    You'll basically need to follow these steps:
     
    -Sign out of the Dropbox desktop app.
    -After that uninstall the app.
    -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
    -Reinstall the Dropbox app.
    -Then sign into the application again, in order to create a brand new instance of the Dropbox folder. 

    Please let me know about the results once you follow these steps. 

13 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    You'll just need to delete your old Dropbox folders (the one that's not in use at the moment) sbrady19. Let us know of any updates!

  • Jonesthesteam134's avatar
    Jonesthesteam134
    New member | Level 2
    10 days ago

    Hi Megan

    I wonder if you can help me.

    I updated my Mac OS to Sequoia 15.7.4 and now my Dropbox app will not open at all. If i quit from the desktop, then try to sign in it tells me 'unable to connect to Dropbox'.

    I have turned off my Firewall and enabled Dropbox in the Full disc access tab.

    I do not know how to uninstall, as ive tried the ways you advised to the other user and it seems impossible.

    I am stuck, can you help please.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 days ago

    Hi there, Jonesthesteam134​, I'd love to try and help you! 

    When did you first notice this issue? Also, it might sound trivial but have you tried restarting your modem/ internet router by any chance?

    In addition to that, can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi.

    As for uninstalling the Dropbox desktop application you can use the steps mentioned here, and then download and reinstall the app using this link.

    Keep me posted!

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