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Forum Discussion

TE16's avatar
TE16
Explorer | Level 3
2 years ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi TE16, thanks for bringing this to our attention.

 

How many devices do you currently have connected to your account according to this page?

 

What happens when you download the offline version of the Dropbox desktop application?

 

This will help me to assist further!

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    Hi Jay ~

     

    Thank you for responding!

     

    I have Dropbox offline version on my iPhone, on an iPad and I used to have it on the Mac computer I am in the process of trying to get an offline Dropbox App downloaded on.  I just am not able to download the offline icon to use on my desktop.

     

    Although I have a an icon on my desktop currently however when I click on it, I get a message from Finder that "Dropbox can't be opened."

     

    Any recommendations on how I can accomplish this, I would appreciate it greatly!

     

    Thank you!

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, could you try an advanced reinstall of the app using the steps in this link?

      • TE16's avatar
        TE16
        Explorer | Level 3
        2 years ago

        Hi Jay ~

        I did the advance re-install for a Mac and although it was successful, in the profile it is using an email address that I do not use for this account.  I have not been able to figure out how to change the profile email address. 

         

        I have had this experience before when trying to re-install the App/icon on my desktop without luck.  I did try to find something in through search and did not find anthing that helped.

         

        If you have a suggestion, I would appreciate it.

         

        Thank you!

         

        Toni

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