Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

TE16's avatar
TE16
Explorer | Level 3
2 years ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
TE16's avatar
TE16
Explorer | Level 3
2 years ago

Hi Jay ~

 

Thank you for responding!

 

I have Dropbox offline version on my iPhone, on an iPad and I used to have it on the Mac computer I am in the process of trying to get an offline Dropbox App downloaded on.  I just am not able to download the offline icon to use on my desktop.

 

Although I have a an icon on my desktop currently however when I click on it, I get a message from Finder that "Dropbox can't be opened."

 

Any recommendations on how I can accomplish this, I would appreciate it greatly!

 

Thank you!

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, could you try an advanced reinstall of the app using the steps in this link?

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    Hi Jay ~

    I did the advance re-install for a Mac and although it was successful, in the profile it is using an email address that I do not use for this account.  I have not been able to figure out how to change the profile email address. 

     

    I have had this experience before when trying to re-install the App/icon on my desktop without luck.  I did try to find something in through search and did not find anthing that helped.

     

    If you have a suggestion, I would appreciate it.

     

    Thank you!

     

    Toni

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey TE16, I hope you don't mind me jumping in here!

       

      Just to clarify, do you wish to change the email address of the account that is linked to your computer, or sign in to an entirely different Dropbox account on the app?

      • TE16's avatar
        TE16
        Explorer | Level 3
        2 years ago

        I have an account that is under a Comcast email address.  This account has all of my "stuff" in it.  The account that keeps populating, that I never intentionally set up or are paying for (hopefully) is under a Gmail email address and has nothing in it.

         

        I believe what may have happened is that when I tried to sign into the account, I used the option to sign in through Google and didn't realize that it would create this issue.

         

        Thanks Hannah!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!