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Forum Discussion

TE16's avatar
TE16
Explorer | Level 3
2 years ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TE16, I hope you don't mind me jumping in here!

 

Just to clarify, do you wish to change the email address of the account that is linked to your computer, or sign in to an entirely different Dropbox account on the app?

TE16's avatar
TE16
Explorer | Level 3
2 years ago

I have an account that is under a Comcast email address.  This account has all of my "stuff" in it.  The account that keeps populating, that I never intentionally set up or are paying for (hopefully) is under a Gmail email address and has nothing in it.

 

I believe what may have happened is that when I tried to sign into the account, I used the option to sign in through Google and didn't realize that it would create this issue.

 

Thanks Hannah!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    TE16, in order to sign in to the correct Dropbox account on the desktop app you’ll need to log out and then back in with these steps.

    • TE16's avatar
      TE16
      Explorer | Level 3
      2 years ago

      Hi Nancy ~

       

      I followed the steps for logging out and it removed the icon from my desktop. I then followed the link to download the App for my desktop and it automatically puts me into the Gmail address email without an ability to change it.

       

      Any help so that I am not doing the same thing over and over would be greatly appreciated.

       

      Thanks!

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey TE16, I hope you're doing well!

         

        Would you mind trying once again, to see if the same thing happens then? I'm asking because the behavior you described sounds rather odd. 

         

        If you notice that it removed your icon from your device, let me know. 

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