The Dropbox desktop application can't be opened on Mac OS, why?

Hi Nancy ~

I followed the steps for logging out and it removed the icon from my desktop. I then followed the link to download the App for my desktop and it automatically puts me into the Gmail address email without an ability to change it.

Any help so that I am not doing the same thing over and over would be greatly appreciated.

Thanks!

Thanks Megan!

I actually have tried it several times with the same response.  I got to a place at one point where I was in the right account, however it did not accept me signing in; it said I needed to sign in on the "Team Account" - I do not have a team account.

Right now I am trying to delete the account that I never set up and it is requiring that I set up a password in order to delete it.  

I have used my Dropbox account for years and value it very much.  This has been incredibly frustrating; seems like there should be an easier solution than setting up and account in order to delete it.

Thanks for trying.

Hi Megan ~

It keeps saying two other devices which would be an iphone and ipad.

I am not sure what you mean by exact error.  The issue when I try to download the App is that it defaults to a Gmail email account that I never set up.  I am unable to change it to the email my account is under which is a Comcast email account.  The one time I was able to get it to a sign in for the Comcast email account it says "Sign in to a team account" in a little red box at the top of the page.  I do not have a team account.

I could not get a screen shot because as soon as I hit Command/Shift/4 it disappears.  I have taken a photo.

Thanks for your help Megan!

First of all; I don't have a gmail account on Dropbox.  I have never signed up for one.  What I have said previously in the chain is that once I signed up through Google and I believe that is what has the system believing that I have a gmail account on Dropbox.  Before this, I had no problem getting with my Comcast account.  I can't sign in the gmail account on Dropbox because I never set one up and did not set up a password.

I understand that Dropbox thinks there is an account in my gmail address.  I have never set one up for my gmail address.  There is no password and there is nothing in the account from what I can see.

Again, I believe that Dropbox thinks I have an account because I made the mistake of trying to sign in when I was trying to set up my computer last week with Google.  In order to sign in via Google, it means I sign in with my gmail address.

As much as I appreciate the help, I feel that I am going in circles and nothing is being accomplished.  I sincerely need help to get this up and running.  If not, I will download the information on there and move it to my computer which I prefer not to do.

I would appreciate any help that I can get.

Thanks

I have not heard from anyone today about the issue I am experiencing.  This is an ongoing issue since July 4, 2023.  I appreciate various people stepping in to try to help however so far there is no workable solution or an article that deals with the problem I am having.  Is there someone who is willing to help?  Is there a phone number I can call to work through the issue?  I have updates I need to do through my computer that I am unable to do on my mobile devices and need help as soon as possible.

Thank you!

That would be great, Walter!  My email for correspondence purposes is [email removed as per Community Guidelines]  the email I am trying to get Dropbox set up for is [email removed as per Community Guidelines]

Thank you!

Thanks Megan!

I just replied to that email.  (Thanks for removing the email address above!)

I received an email message from Megan on Friday asking me to use Dropbox Capture to video the issue I am having.  I am not sure how I am expected to  use this tool when I can't get into my Dropbox.  This has been going on since July 4th.  Rather than receiving "Badges" I would really appreciate and prefer to receive some actual support.  

Thank you Megan