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Forum Discussion

TE16's avatar
TE16
Explorer | Level 3
2 years ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, TE16.

 

Can you take a look at your account's connected devices and let me know how many you've currently connected to your account?

 

Do you have more than 3, which is the device limit for our Basic plan? 

 

As for deleting your account, would you mind clarifying the exact error, please? 

TE16's avatar
TE16
Explorer | Level 3
2 years ago

Hi Megan ~

 

It keeps saying two other devices which would be an iphone and ipad.

 

I am not sure what you mean by exact error.  The issue when I try to download the App is that it defaults to a Gmail email account that I never set up.  I am unable to change it to the email my account is under which is a Comcast email account.  The one time I was able to get it to a sign in for the Comcast email account it says "Sign in to a team account" in a little red box at the top of the page.  I do not have a team account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TE16, would you mind sending over a screenshot of the exact error you're getting on your end about Dropbox not being able to be opened? 

     

    Also, are you logged into the correct Dropbox account when you visit your account online, when you re-install the app? 

     

    You should be able to see this by checking your General tab here. 

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    I could not get a screen shot because as soon as I hit Command/Shift/4 it disappears.  I have taken a photo.

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