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Forum Discussion

TE16's avatar
TE16
Explorer | Level 3
2 years ago

The Dropbox desktop application can't be opened on Mac OS, why?

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone.  Because of an issue with the OS, we had to wipe the hard drive clean and...
desktop
Install
Mac
Setting up the apps
TE16's avatar
TE16
Explorer | Level 3
2 years ago

I understand that Dropbox thinks there is an account in my gmail address.  I have never set one up for my gmail address.  There is no password and there is nothing in the account from what I can see.

 

Again, I believe that Dropbox thinks I have an account because I made the mistake of trying to sign in when I was trying to set up my computer last week with Google.  In order to sign in via Google, it means I sign in with my gmail address.

 

As much as I appreciate the help, I feel that I am going in circles and nothing is being accomplished.  I sincerely need help to get this up and running.  If not, I will download the information on there and move it to my computer which I prefer not to do.

 

I would appreciate any help that I can get.

 

Thanks

TE16's avatar
TE16
Explorer | Level 3
2 years ago

I have not heard from anyone today about the issue I am experiencing.  This is an ongoing issue since July 4, 2023.  I appreciate various people stepping in to try to help however so far there is no workable solution or an article that deals with the problem I am having.  Is there someone who is willing to help?  Is there a phone number I can call to work through the issue?  I have updates I need to do through my computer that I am unable to do on my mobile devices and need help as soon as possible.

 

Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear you're still having issues with this TE16 

     

    Would it be OK if we reached out via email to have a further look internally at this point?

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    That would be great, Walter!  My email for correspondence purposes is [email removed as per Community Guidelines]  the email I am trying to get Dropbox set up for is [email removed as per Community Guidelines]

     

    Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TE16, I just sent an email to your Community-linked email address.

     

    Reply back to me there, and let me know the email address that's facing this issue and we'll take it from there. 

     

    Thanks! 

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    Thanks Megan!

     

    I just replied to that email.  (Thanks for removing the email address above!)

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    I received an email message from Megan on Friday asking me to use Dropbox Capture to video the issue I am having.  I am not sure how I am expected to  use this tool when I can't get into my Dropbox.  This has been going on since July 4th.  Rather than receiving "Badges" I would really appreciate and prefer to receive some actual support.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TE16!

     

    I can see that you replied back to me. I'll get to it as soon as possible.

     

    Thanks!

  • TE16's avatar
    TE16
    Explorer | Level 3
    2 years ago

    Thank you Megan

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