Forum Discussion

PeeVee's avatar
PeeVee
New member | Level 1
2 years ago

The Dropbox Passwords extension updates passwords when there is no need

I have a particular login account that has multiple security levels. i.e. It has a UserId and Password for logging in and an additional Password for specical functionality. When I log in, Dropbox...
Dropbox Passwords
PeeVee's avatar
PeeVee
New member | Level 1
2 years ago

Hi Walter,

I'm having the issues with the web browser extension.

It's a bit hard to capture screenshots as the save dialogue box appears for a very short time.

The best example I can share is that I have a Trading Account with a Stock Broker.

It has a user id and password to log in.

It also has a Trading password (must be different to the login password) that I need to enter when I do a trade.

As soon as I enter the trading password, Dropbox Passwords displays the dialog indicating that it is saving the Trading Password as my login Password for the site and if I'm not quick enough, it overwrites my Login Password with my Trading Password making me go through the process of resetting my login password.

I hope that makes sense?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey PeeVee, thanks for clarifying! 

Do you use Dropbox Passwords with a specific browser? If so, would you mind clarifying which one you use? 

  • PeeVee's avatar
    PeeVee
    New member | Level 1
    2 years ago

    Yes, Google Chrome on Windows 11

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that for us PeeVee - much appreciated.

      Could you, as a test, try another browser and let us know if you notice the same behavior? 

      • PeeVee's avatar
        PeeVee
        New member | Level 1
        2 years ago

        Hi Walter,

        I just tried it using Microsoft Edge and it seems to be ok. It didn't want to save the incorrect password.

        Here are 2 screenshots of my additional trading password for the site - the first screenshot shows the password auto populated with my login password (which is incorrect).

        The second shows my Trading password that I entered - note that it's shorter.

        Why does Dropbox Passwords populate the Trading Password field?

        Thanks

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