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djlance's avatar
djlance
New member | Level 2
3 years ago
Solved

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down.  What is the status and what is the ETR?
Web
  • sewlady's avatar
    sewlady
    3 years ago

    Hannah, just wanted to let you know that (for some unknown reason) viewing my Dropbox main page has started working TODAY (Thursday 9/15/22) in Firefox.  I have no idea why; I didn't make any changes myself.  I'm just glad I don't have to fight with it anymore.  Or have to use Chrome to view my info.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hello guys, I hope you're all doing well! 

 

Thanks for all the reports on this. If you haven't already, can you please try the following:

 

  • Use a different browser.
  • Clear your browser's cache. You can find instructions for doing so here: http://www.wikihow.com/Clear-Your-Browser's-Cache
  • Try Incognito Mode or Private Browsing mode. 
  • Restore your browser to its default settings and disable any browser plugins. 

If the issue persists, open a ticket and give me the number or let me know to open a ticket for you. Thanks! 

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