Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
3 days ago

The mobile app is crashing on my S25 Ultra Android.

Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word 
Android
Error Messages
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

Hi dluptonmd ​, and thanks for posting here today. 

If you’re not on a free Basic account with more than 3 devices currently linked, please try to reinstall your Dropbox app as the next step. 

If the issue persists after that, I’d like a screenshot of the error message you keep seeing. I’d also like to know the current app version of your Dropbox app (you can double check this via your Play Store and update it, if need be). 

Other than that, can you clarify what's the issue you’re having with Word and the Dropbox app?

Keep me posted for more updates.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!