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dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
3 days ago

The mobile app is crashing on my S25 Ultra Android.

Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word 
Android
Error Messages
Microsoft Office
Mobile
dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
3 days ago

I am on a basic free account and have uninstalled and reinstalled the app multiple times. 

As for the issue, the file, any file, will not open in word, often. I just get a blank page. Also, every time I go to open a file, I am asked how I would like to open the file-- just once or always with word or copilot. I select word always but the next time I go to open the same file, when the app is working, I am asked the same question. I want word to open all my files always and I had no problems before.

I can't see what version of dropbox I have but in manage apps in playstore it says UPDATED YESTERDAY.

 

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