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dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
3 days ago

The mobile app is crashing on my S25 Ultra Android.

Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word 
Android
Error Messages
Microsoft Office
Mobile
dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
3 days ago

I sent an answer and screenshot.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hey dluptonmd ​ , let me jump in here! 

    I'd like for us to try one more thing. Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this:

    1. Tap the Dropbox app icon on your Android device.
    2. Tap Account (person icon or initials) at the bottom.
    3. Tap Settings (gear icon).
    4. Tap Clear cache at the bottom.

    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

    If this doesn't resolve the issue, please let us know so I can troubleshoot further. Thanks!

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