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sabaris's avatar
sabaris
Helpful | Level 5
1 year ago
Solved

The newly installed Dropbox won't open on my laptop with Windows 10.

newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
desktop
Install
Setting up the apps
windows
  • sabaris's avatar
    sabaris
    1 year ago
    Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi sabaris, welcome to our Community! 

 

It seems you're having some problems with the app when using it with your Windows 10. 

 

Would you mind clarifying what you mean when you say that you wish to move it to File Explorer? The app should automatically create a Dropbox folder in your File Explorer by default when you install it, in order for the folder to sync all of your content there. 

 

Do you get any specific errors when trying to open our app? 

 

Share with me as much info, and we'll take it from there!

sabaris's avatar
sabaris
Helpful | Level 5
1 year ago

I have installed dropbox on my new windows 10 laptop but cannot open it so cannot set preferences (I would like it to be in my file explorer with all its contents so I can simply drag and drop files/folders. It opens OK via Chrome, only not on the laptop.  Vina was helping me but it took me too long to deal with her request (I am 80 years old and a bit shaky/slow) so the thread was closed.

I hope someone can help me. thank you.

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