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sabaris's avatar
sabaris
Helpful | Level 5
2 years ago
Solved

The newly installed Dropbox won't open on my laptop with Windows 10.

newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
desktop
Install
Setting up the apps
windows
  • sabaris's avatar
    sabaris
    2 years ago
    Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi sabaris, welcome to our Community! 

 

It seems you're having some problems with the app when using it with your Windows 10. 

 

Would you mind clarifying what you mean when you say that you wish to move it to File Explorer? The app should automatically create a Dropbox folder in your File Explorer by default when you install it, in order for the folder to sync all of your content there. 

 

Do you get any specific errors when trying to open our app? 

 

Share with me as much info, and we'll take it from there!

sabaris's avatar
sabaris
Helpful | Level 5
2 years ago

I am not sure you received my reply, so here goes again

I have twice uninstalled and reinstalled dropbox on my new windows 10 laptop but still it won't open, and it shows up only in the start panel, not in file explorer. So how can I drag and drop files from documents to dropbox?

I do hope you can help.

  • sabaris's avatar
    sabaris
    Helpful | Level 5
    2 years ago

    correction - the shortcut shows in Desktop in file explorer, but I can't see how that helps me 

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