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sabaris's avatar
sabaris
Helpful | Level 5
2 years ago
Solved

The newly installed Dropbox won't open on my laptop with Windows 10.

newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
desktop
Install
Setting up the apps
windows
  • sabaris's avatar
    sabaris
    2 years ago
    Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
sabaris's avatar
sabaris
Helpful | Level 5
2 years ago

Hi Megan, thank you for replying.

There is no dropbox in file explorer, though the icon is sitting in the window with squares next to the start panel. When I click on it, nothing happens.  This is the third time I have uninstalled and started again with the same result.#=

 

Apologies for slow response, I was expecting answers on the community page not by email, found yours by chance,

sabaris's avatar
sabaris
Helpful | Level 5
2 years ago

ignore symbols in last message, I am finding it difficult to get used to a small keyboard and they got in by mistake

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sabaris, do you have a small Dropbox icon, next to your WiFi on your task bar?

     

    If so, then would you mind clarifying the app's syncing status at the moment? 

     

    Have you also ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? 

    • sabaris's avatar
      sabaris
      Helpful | Level 5
      2 years ago
      Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you need anything else sabaris, don't hesitate to give us a shout. 

         

        Enjoy your Monday! 

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