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mkabischev's avatar
mkabischev
New member | Level 2
6 years ago
Solved

The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?

Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.

Dropbox Paper
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Hi ugRoss - happy 2020 and thanks for using Paper!

    As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

    Let me know when you get the chance and we'll take it from there. 

8 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear about this mkabischev. 

    Can you let me know if you're running the most updated version of your iPad's OS and our Paper app's as well?

    We'll take it from there once you get back to me with this piece of information! 

  • ugRoss's avatar
    ugRoss
    Helpful | Level 5
    6 years ago

    Hello! Thank you for this feature! 👍

    It seems I have the same issue as @mkabischev. I can see the icon but it's always disabled.

    iPad 11 iOS 13.3 / Apple Pencil 2

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ugRoss - happy 2020 and thanks for using Paper!

    As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

    Let me know when you get the chance and we'll take it from there. 

  • ChristopherLee's avatar
    ChristopherLee
    Explorer | Level 4
    6 years ago

    As of May 13, 2020, the icon is still inactive. I don't see Dropbox pouring some love for the Apple Pencil :( For me, it's a dealbreaker between using Apple Notes and Dropbox Paper. And yes, I reinstalled the app on my iPad. It still doesn't allow me to use my Apple Pencil.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ChristopherLee; thanks for joining our Community!

     

    I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you.

     

    Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?

  • ChristopherLee's avatar
    ChristopherLee
    Explorer | Level 4
    6 years ago

    I have iPadOS 13.4.1, and yes, I did notice the same on all Paper documents. I attempted reinstalling multiple times, to no avail.

     

    However, now it looks like it's fixed!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for keeping me in the loop ChristopherLee; I'm glad to see it's sorted now.

     

    See you around the Community and have a lovely week ahead! 

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