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TERRACE_87's avatar
TERRACE_87
Collaborator | Level 10
13 days ago

I can't rename a folder by clicking the pencil icon on the Dropbox website.

When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it.

For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the name. 

Here is a screen capture: [removed to protect your daily limit of data sharing]

 

8 Replies

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    13 days ago

    I'm only able to edit the name by clicking the home button on my keyboard. That will unselect the text.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    13 days ago

    Hey TERRACE_87! Welcome back to our forum.

    Out of curiosity, are you seeing the same thing on multiple browsers (including in incognito mode)?

    If you don't click on the pencil icon, but go to the “Rename” option from the drop-down menu on the right-hand side of the folder instead, do you experience the same behavior? 

    Let me know what you find.

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    9 days ago

    It happens to me in incognito but not when I select Rename from the menu.

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    9 days ago

    I just tried in Firefox. Same result.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Thanks for confirming this for me TERRACE_87 - much appreciated.

    I just gave it a go and it won't let me click in the name to rename the folders when I click on the pencil icon, but it works normally via the rename option from the ellipsis button.

    I'll run this by the team and let you know more as soon as I have an update on this - thanks for flagging it with us.

    In the meantime, instead of clicking in the folder's name after clicking the pencil icon, you can start typing directly. 

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    7 days ago

    Often I just want to change the text format slightly, like moving a dash. I don't want to delete the entire name.

  • Neal Mc's avatar
    Neal Mc
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi TERRACE_87​,

    My name is Neal and I'm one of the Community Moderators at Dropbox.

    I've reached out to one of our internal teams to review this so I can get more information for you.

    As soon as I hear anything, I'll let you know.

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