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Solved
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655
Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
Hi steveohm33, thanks for reporting this issue.
On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back.
Please try the steps below:
Option 1. Restart Finder through the menu
- Open the Apple menu and choose Force Quit
- Select Finder
- Click Relaunch
- Wait a few seconds for Finder to restart
- Open your Dropbox folder again and check if the sync icons appear
Option 2. Restart Finder using Terminal
- Open the Terminal app
- Run this command: killall Finder
- Finder will close and restart automatically
- Check your Dropbox folder again
If the icons still do not show, try restarting your computer and then reopening Dropbox.
Give these steps a try and let me know how it goes!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your post, steveohm33, and I’m sorry to hear this.
When did the issue start exactly? Was there an OS or Dropbox update, right before you noticed this behavior?
Since you mention the Dropbox support page, can you clarify if you have any tickets with our support team about this, or if you saw something else instead? If you have logged tickets, please send me your ticket numbers here, as well.
Finally, have you already relaunched your Finder, and it didn't make a difference?
Keep me updated!
I believe I did a minor OS update a week or so ago, but had a few days off, so I'm not certain if that's when it happened. As mentioned, I restarted the machine, so I assume that counts as restarting finder, but just in case, I also just relaunched finder, and no change. No I do not have any other tickets about this.
- Megan
Hey steveohm33, sorry to hear about that!
Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.
While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?
A screenshot showing the Dropbox folder without any sync icons would also help.
