Forum Discussion

steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
18 days ago

Thanks for your post, steveohm33, and I’m sorry to hear this. 

When did the issue start exactly? Was there an OS or Dropbox update, right before you noticed this behavior?

Since you mention the Dropbox support page, can you clarify if you have any tickets with our support team about this, or if you saw something else instead? If you have logged tickets, please send me your ticket numbers here, as well.

Finally, have you already relaunched your Finder, and it didn't make a difference?

Keep me updated!

  • steveohm33's avatar
    steveohm33
    Helpful | Level 5
    18 days ago

    I believe I did a minor OS update a week or so ago, but had a few days off, so I'm not certain if that's when it happened. As mentioned, I restarted the machine, so I assume that counts as restarting finder, but just in case, I also just relaunched finder, and no change. No I do not have any other tickets about this.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      18 days ago

      Hey steveohm33​, sorry to hear about that! 

      Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

      While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?

      A screenshot showing the Dropbox folder without any sync icons would also help.

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