Forum Discussion

steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 days ago

Hi again, steveohm33! Did relaunching your Finder via the Terminal help you in the end?

bbuttii's avatar
bbuttii
New member | Level 2
3 days ago

Hi Nancy, 

I'm writing as well as i have the same issue on different device with Sequoia 15.7.3.

I've tried to relaunch the Finder several times without any resolution.

Do you have any advanced troubleshooting options?

I've also tried to reinstall and syncronize again all the dropbox files, even in a different path.

Kind Regards

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hey bbuttii​, I'd be happy to help as much as I possibly can! 

    I'm going to need to gather a few more pieces of info and get closer into what is happening before providing you with the appropriate next steps. Would you mind sharing a few additional things with me?

    More specifically, I'd also like to know these specifics. 

    Keep me posted, and we'll take it from there!

    • bbuttii's avatar
      bbuttii
      New member | Level 2
      2 days ago

      Hi Megan​,

      I'm writing to inform you that the additionals info are the same as Steve's. Files up to Sync correctly, the file provider is enabled for the desktop finder correctly and no sync icons are appearing exactly as in the image of Steve.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 days ago

        Hey steveohm33 & bbuttii!

        I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

        Cheers!

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