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Solved
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655
Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
Hi steveohm33, thanks for reporting this issue.
On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back.
Please try the steps below:
Option 1. Restart Finder through the menu
- Open the Apple menu and choose Force Quit
- Select Finder
- Click Relaunch
- Wait a few seconds for Finder to restart
- Open your Dropbox folder again and check if the sync icons appear
Option 2. Restart Finder using Terminal
- Open the Terminal app
- Run this command: killall Finder
- Finder will close and restart automatically
- Check your Dropbox folder again
If the icons still do not show, try restarting your computer and then reopening Dropbox.
Give these steps a try and let me know how it goes!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi again, steveohm33! Did relaunching your Finder via the Terminal help you in the end?
Hi Nancy,
I'm writing as well as i have the same issue on different device with Sequoia 15.7.3.
I've tried to relaunch the Finder several times without any resolution.
Do you have any advanced troubleshooting options?
I've also tried to reinstall and syncronize again all the dropbox files, even in a different path.
Kind Regards
- Megan
Hey bbuttii, I'd be happy to help as much as I possibly can!
I'm going to need to gather a few more pieces of info and get closer into what is happening before providing you with the appropriate next steps. Would you mind sharing a few additional things with me?
More specifically, I'd also like to know these specifics.
Keep me posted, and we'll take it from there!
Hi Megan,
I'm writing to inform you that the additionals info are the same as Steve's. Files up to Sync correctly, the file provider is enabled for the desktop finder correctly and no sync icons are appearing exactly as in the image of Steve.
- Megan
Hey steveohm33 & bbuttii!
I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there.
Cheers!
