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steveohm33's avatar
steveohm33
Helpful | Level 6
2 months ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey bbuttii​, I'd be happy to help as much as I possibly can! 

I'm going to need to gather a few more pieces of info and get closer into what is happening before providing you with the appropriate next steps. Would you mind sharing a few additional things with me?

More specifically, I'd also like to know these specifics. 

Keep me posted, and we'll take it from there!

bbuttii's avatar
bbuttii
Explorer | Level 3
1 month ago

Hi Megan​,

I'm writing to inform you that the additionals info are the same as Steve's. Files up to Sync correctly, the file provider is enabled for the desktop finder correctly and no sync icons are appearing exactly as in the image of Steve.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey steveohm33 & bbuttii!

    I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

    Cheers!

    • MattEU's avatar
      MattEU
      New member | Level 2
      21 days ago

      Hi everyone,

      I'm having the exact same issue on two of my Macs - no sync icons are showing.

      One is M1 running macOS 26.2, the other Intel running macOS 15.7.3. Both have latest Dropbox app version.

      This started couple of weeks ago, I'm guessing after a Dropbox update.

      I tried:

      • restarting finder via terminal
      • revoking and allowing full disk access to dropbox
      • quitting dropbox and killing finder integration proces via activity monitor
      • restarting finder again
      • rebooting the mac

      ...but none of these helped.

      I checked that Dropbox Finder extension is turned on, and additionally that its File Provider and Sharing options are turned on in macOS settings.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        20 days ago

        Hey MattEU, sorry to hear that, but thanks for bringing it to our attention.

        Can you please hover over the Dropbox icon in your menu bar and let us know exactly what you see there?

        Thanks in advance!

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