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Henry14's avatar
Henry14
Explorer | Level 4
3 years ago

There is a bug with dropbox and google drive, if installed on the same machine

There is a bug with dropbox and google drive, if installed on the same machine (I am using a 2014 15" macbook pro on macOS 11.7.7)   at start up, if google drive loads first (and it always does) ...
desktop
Mac
Setting up the apps
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Henry14, thanks for bringing this to our attention.

 

What's the current sync status and version of the Dropbox app?

 

You can hover over your Dropbox icon for this info.

 

Also, does this affect only the sync icons or other Dropbox options as well, like the ones you see when you right-click on a file in the Dropbox folder?

 

Thanks in advance.

  • cancant's avatar
    cancant
    Explorer | Level 4
    3 years ago

    I, too, have this bug and I, too, came up with a similarly annoying workaround. 

     

    Any updates on when this will be fixed?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey there cancant, sorry to hear about this.

       

      Could you please clarify your device's exact OS and the version and status of the desktop app as shown in your menu bar/system tray?

      • Sam L.11's avatar
        Sam L.11
        Explorer | Level 4
        3 years ago

        I have this problem as well, running Ventura v13.4.1 and Dropbox v178.4.4811 (with status ="Up to date"). 

         

        I've had the problem for several years now and I believe it's come up on the forum before. 

         

        It seems to be related to Finder extensions -- the Dropbox icons come back as soon as I disable all Google Drive Finder Extensions in the System Settings, even if Google Drive remains open. FWIW, I think this is actually different behavior than I remember from before-- I think I used to have to restart Dropbox.

         

        For me all the icons are gone, not just the green sync icons. 

         

        Would definitely be great if this could be fixed.

         

         

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