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Travel G.'s avatar
Travel G.
Helpful | Level 5
11 months ago
Solved

There's no login option on the Dropbox app for iPhone (just the option to create an account).

I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use.

 

I am logged into Dropbox on my Mac and in my browser.

 

When I went to log into the Dropbox app on my new phone, I was presented with an interface to create a new account, but not to log in.

 

I went ahead and entered my email and password for my existing account in that interface, thinking it would provide me with a login interface once it recognized that an account with those credentials already exists. But it doesn't.

 

So I can't find any way to use this app. What is the solution?

account access
iOS
Mobile
  • Travel G.'s avatar
    Travel G.
    9 months ago

    Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

8 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Travel G., thanks for posting on our forum today. 

     

    Can you send over a screenshot of what you see exactly on your Dropbox mobile app? Please make sure your email address/password isn't visible before uploading it here.

     

    Let me know when you're ready.

  • sanchmo1's avatar
    sanchmo1
    New member | Level 2
    9 months ago
    Same here. And I don't see an option to upload a screenshot. But I too cannot login, there is no login page only a new user page
  • Travel G.'s avatar
    Travel G.
    Helpful | Level 5
    9 months ago

    Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

  • sanchmo1's avatar
    sanchmo1
    New member | Level 2
    9 months ago

    You are correct!! Restarting the phone did it! Weird issue. And I'd have thought it would have recognized a "restart" from this morning when I did a software update. iOS 18 on a new iPhone 16 pro max. Thanks for the tip

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi Travel G. ,

     

    Thanks for the update.

     

    Can you please confirm that your issue been resolved ? 

     

  • singingcowgirl's avatar
    singingcowgirl
    New member | Level 2
    7 months ago

    I have the same issue. I use dropbox on my phone all the time, but I just got a new phone and I downloaded the dropbox app. I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account. This makes no sense. 

    I am unable to attach the screenshot as the attachment button doesn't appear to do anything here. :(

     

  • singingcowgirl's avatar
    singingcowgirl
    New member | Level 2
    7 months ago

    it didn't work for me. I have restarted my phone twice and reinstalled the app several times now with no change. It still only gives me a new account option. :(

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    singingcowgirl wrote:

    I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account.

    Have you restarted the phone yet?

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