Forum Discussion

Travel G.'s avatar
Travel G.
Explorer | Level 4
7 months ago

There's no login option on the Dropbox app for iPhone (just the option to create an account).

I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use.   I am logged...
Account Access
iOS
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Travel G., thanks for posting on our forum today. 

 

Can you send over a screenshot of what you see exactly on your Dropbox mobile app? Please make sure your email address/password isn't visible before uploading it here.

 

Let me know when you're ready.

singingcowgirl's avatar
singingcowgirl
New member | Level 2
3 months ago

I have the same issue. I use dropbox on my phone all the time, but I just got a new phone and I downloaded the dropbox app. I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account. This makes no sense. 

I am unable to attach the screenshot as the attachment button doesn't appear to do anything here. :(

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    singingcowgirl wrote:

    I went to use it today and it wouldn't give me an option to login....only an option to sign up for a new account.

    Have you restarted the phone yet?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!