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Forum Discussion
"This computer is already linked to a Dropbox account" - except the desktop app seems not to be
I have had DB free installed on the same 5 Xubuntu machines for years. From before the time of the 3 host limit, so they have been working fine.
Now, I suspect after some updates, the db client is starting and does not seem to be linked to an account. So, It starts the browser and then tries to launch the web based link method. Except the website throws "This computer is already linked to a Dropbox account" error. So the web site seems to think the machine is still linked.
v95.4.441 of the client on 18.04 LTS
I can't unlink the clients because it doesn't think its linked. Also, I don't want to remove dropbox and re-install as I don't want to be limited to just 3 machines..
Is there a way to persuade the client it is linked ?
Thx
- Walter
Dropbox Staff
Hi BogBeast1; happy Monday!
BogBeast1 wrote:I can't unlink the clients because it doesn't think its linked. Also, I don't want to remove dropbox and re-install as I don't want to be limited to just 3 machines..
Can you please elaborate on this part for me or forward me a screenshot of the problem so I can have a look too?
As you know, if you're a Basic user and you linked more than three devices prior to March 2019, all of your previously linked devices remain linked normally, however, if you'd like or need to link a new device - or re-link a previously linked device - you must unlink devices until you come below your limit. After this you can link your new devices, up to the limit of three.
You can see the list of your connected devices here:
Additionally, you can sign-in to your Dropbox account and access your files on any device through our website at www.dropbox.com.
That said, have you tried this with another browser as the default one to exclude browser specific issues?
Let me know what you find!
Ok. So I am trying to logon to the DB website and I am unable to. My password no longer works.
When I try a reset I get a "Sorry, this account is disabled."
I guess this must be the reason. How come my account is disabled? - it's in use every day
