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gvi's avatar
gvi
New member | Level 2
11 days ago

Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open

I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox...
desktop
Organize
windows
gvi's avatar
gvi
New member | Level 2
11 days ago

I thought as you, that it had been offline, but they had green marking and still had the same issue. I tried copying them to the local drive (my computer) and then it was alright. Then I moved it from the computer and to the Box, and then the error popped up. BUT, when I logged in to the webversion on Box and uploaded files from the desktop Dropbox via the web version, then it worked just fine. 

Sorry the screenshot is largely in Icelandic... but I think you will manage nevertheless.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 days ago

HI gvi, just for clarification, when you say you're moving files from Dropbox onto your Box (which I gather is the name of your machine), are you moving the files from the Dropbox folder directly to another folder outside of the Dropbox folder?

Are you using Windows Explorer when moving the file? 

  • gvi's avatar
    gvi
    New member | Level 2
    11 days ago

    Box is like Dropbox, a cloud storing service, with a desktop version like Dropbox. And yes, Windows Explorer.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 days ago

      Okay, so you're referring to the other cloud provider Box.

      What happens if you copy files from the Dropbox folder to another folder that isn't the Box folder?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 days ago

      Hey gvi!

      Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

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