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gvi's avatar
gvi
New member | Level 2
11 days ago

Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open

I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox...
desktop
Organize
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 days ago

HI gvi, just for clarification, when you say you're moving files from Dropbox onto your Box (which I gather is the name of your machine), are you moving the files from the Dropbox folder directly to another folder outside of the Dropbox folder?

Are you using Windows Explorer when moving the file? 

gvi's avatar
gvi
New member | Level 2
11 days ago

Box is like Dropbox, a cloud storing service, with a desktop version like Dropbox. And yes, Windows Explorer.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Okay, so you're referring to the other cloud provider Box.

    What happens if you copy files from the Dropbox folder to another folder that isn't the Box folder?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey gvi!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

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