Tray icon not showing on Arch+Cinnamon after trying all other recipes from these forums

Hey Fifis, thanks the descriptive post and for the troubleshooting you've carried out so far - great work!

Just to make sure that we can have a better look into this, could you also try running the current stable version of the desktop app (96.4.172)? 

To do this, you'll have to first go to your General tab from the website and make sure that Early Releases aren't checked. 

If this doesn't work out for you, could you check your support options for contacting our team from here? 

Let me know of any updates - cheers!

Dear Lucil,

Thank you for your prompt reply.

In brief: your suggestion to downgrade to 96.4.172 did not work, the icon did not appear. However, a different error message appeared not.

Not so in brief: I unchecked the ‘Early release’ option, as you told me to, purged everything (including .dropbox and .dropbox-dist), installed it anew, and witnessed this strange behaviour. It is syncing:

~ > dropbox-cli status
Syncing 2,336 files • 35 mins
Uploading 1 file...
Downloading 2,335 files (9,891 KB/sec, 35 mins)

However, the version number won’t appear if asked for:

~ > dropbox-cli version
Dropbox daemon version: Not installed
Dropbox command-line interface version: 2020.03.04

When invoked not via `dropbox-cli version` but rather via `dropbox --version`, it threw an error message about permissions and asked me to show it to the tech support—but at least it reports the version number:

bn.BUILD_KEY: Dropbox
bn.VERSION: 96.4.172
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 4c041ec0-71fc-43bc-a215-a51041f2499e
pid: 2042
ppid: 1438
ppid exe: '/usr/bin/zsh'
uid: 1000
user_info: pwd.struct_passwd(pw_name='avk', pw_passwd='x', pw_uid=1000, pw_gid=1000, pw_gecos='', pw_dir='/home/avk', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='avk', pw_passwd='x', pw_uid=1000, pw_gid=1000, pw_gecos='', pw_dir='/home/avk', pw_shell='/bin/zsh')
euid: 1000
gid: 1000
egid: 1000
group_info: grp.struct_group(gr_name='avk', gr_passwd='x', gr_gid=1000, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='avk', gr_passwd='x', gr_gid=1000, gr_mem=[])
LD_LIBRARY_PATH: None
cwd: '/home/avk'
real_path='/home/avk'
mode=0o40755 uid=1000 gid=1000
parent mode=0o40755 uid=0 gid=0
HOME: '/home/avk'
appdata: '/home/avk/.dropbox'
real_path='/home/avk/.dropbox'
mode=0o40755 uid=1000 gid=1000
parent mode=0o40755 uid=1000 gid=1000
dropbox_path: None
not found
parent not found
sys_executable: '/opt/dropbox/dropbox'
real_path='/opt/dropbox/dropbox'
mode=0o100755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
trace.__file__: '/opt/dropbox/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/opt/dropbox/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/tmp'
real_path='/tmp'
mode=0o41777 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 8145, in main_startup
File "dropbox/client/main.pyc", line 3287, in run
File "dropbox/client/main.pyc", line 1553, in startup_low
File "dropbox/client/main.pyc", line 1392, in _parse_command_line_flags
File "getopt.pyc", line 93, in getopt
File "getopt.pyc", line 157, in do_longs
File "getopt.pyc", line 174, in long_has_args
getopt.GetoptError: option --version not recognized

This is all very strange since while the error message says it is indeed `bn.VERSION: 96.4.172`, it fails to detect `/home/avk/Dropbox ` as the home directory.

The bottom line is, the tray icon is nowhere to be seen.

—

I went to the support page, and there were 3 options: Live chat, Email, and Community. This is how I ended up here contacting you—are you suggesting changing it to Email or Live chat to get further assistance?

Thanks for the additional info, Fifis. 

You could try an advanced reinstall to see if that does the trick. 

If it doesn't, I'd recommend sending a ticket to our team due to account-specific info that may be needed, so that they can have a better look into this for you.

In this case, you can also let me know the ID (eg. #1234567) that'll be created so that I can pass your comments along on the ticket. 

Let me know how it goes. Cheers!

PS. For any other users reading this, who are facing the same issue, please note that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

Dear Lusil,

Thank you for your prompt reply, and sorry for the delay. I tried the complete advanced reinstall, but to no avail.

I created a ticket for the team, and its number is #10690413.

Thanks for letting me know, Fifis. 

I've passed your comments from here along to the member of my team reviewing this for you and, as soon as they have more info, they'll get back to you via email. 

In the meantime, if you have any other questions, just give us a nudge. Cheers!

Thanks for keeping me in the loop, Fifis. Great work with the troubleshooting!

If anything else comes up in the future, just give us another nudge. 

In the meantime, I hope you have a wonderful day ahead!