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Cbg302's avatar
Cbg302
New member | Level 2
4 months ago

Typing in the Dropbox mobile app's search bar stops mid word on iPad

I am currently using the app on my iPad 11 inch Air M3 using OS18.6.2. Every time I try to type in the search bar it lets me write one or two letters/numbers and then stops even though I am still typing. I have to keep clicking on the bar to continue typing… 

Im using the most up-to-date version of the app as there is no option to upgrade on the App Store. 

Any thoughts?? Its very annoying as I use the search bar all day!

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Cbg302! In case you still need help with this, please check out the previous replies of our team, and we’ll try to further assist.

  • zacw's avatar
    zacw
    Icon for Dropbox Engineer rankDropbox Engineer
    4 months ago

    Can you share with me where you're searching? Is it within a folder, in a file, etc? A screenshot might help if it doesn't include anything you do not wish to share.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey Cbg302 - thanks for flagging this with us.

    Can you please  clear the app's cache and restart your device and let us know if this persists?

    To do so: 

    1. Navigate to the "Account" tab

    2. Tap the gear icon in the upper-left corner of the screen

    3. Scroll to the bottom of the screen &

    4. Select "Clear Cache".

    I hope this helps and please keep us posted!

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