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Forum Discussion

atan87's avatar
atan87
New member | Level 2
4 months ago

Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.

I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The l...
desktop
File access
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey atan87​, let's have a look into this together!

When you say that Dropbox is syncing to a dedicated HDD, would you be able to give me more info about this? 

Is it an external backup that you've enabled, or a different configuration? As a test, if you add a file to your HDD can you check if it syncs to your account online?

Would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

If you have any step-by-step screenshots of what you described -and especially the icons you see next to your content- feel free to send them over, in order for me to have a visual too.

Let me know more, and we'll take it from there!

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