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atan87's avatar
atan87
New member | Level 2
4 months ago

Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.

I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The l...
desktop
File access
sync
windows
atan87's avatar
atan87
New member | Level 2
4 months ago

Hi Megan,

If i saved any document on this drive it is visible on Dropbox, so yeah I guess it is an external backup (I think (altough internal as its not removable like a USB)). 

Version 231.4.5770 was installed last night and problem remains and syncing status is 'Up to Date'.

If I click on the either of these folders I get the spinning ring.

Same with these folders including if I right click to go to the properties option.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey atan87, thanks for the added info!

Do you get the spinning wheel for both the cloud icon folders, and the green check ones, right? 

Can you try quitting the app and accessing these folders? Do you notice the same behavior then? 

You also mentioned that everything is accessible through the app. Are you referring to the Dropbox folder? Can you open your "My PC" files in their default location?

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