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robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:   bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid...
desktop
Error Messages
Install
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there robertcohen - sorry to hear you're having issues with this.

 

Could you try the offline installer from this page directly and let us know if you still get the same error?

 

Just make sure to disable the early releases from your account's settings first. 

 

Keep me posted!

  • robertcohen's avatar
    robertcohen
    Explorer | Level 3
    2 years ago

    Hello Walter,  Thank you for replying.  Sadly problem continues to persist even though I downloaded the offline installer and disabled running beta /pre-release versions from the website.   Also ran as Administrator incase there might be a rights issue.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      In that case, you can also try a clean advanced reinstall as well robertcohen 

       

      If you're on the Basic plan, make sure to not connect more than 3 devices to your account as you might your account's device limit. 

       

      In case you're running any antivirus or firewall, VPN or proxy settings on the computer, you can also try to temporarily disable them during this process. 

      • robertcohen's avatar
        robertcohen
        Explorer | Level 3
        2 years ago

        Did not work.  Can you remotely look at my laptop?

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