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amelchi
3 months agoExplorer | Level 4
Unable to open Dropbox menu bar on Mac OS Sequoia 15.1
any time I open the desktop app it leads me to the DB folder; non way to get DB in the menu bar...
thanks for help
Alessandro
19 Replies
- Megan3 months ago
Dropbox Community Moderator
Hey amelchi, let's see what we can find about this!
If I understand this correctly, you wish to access the little Dropbox icon on your menu bar, that redirects you to the app's preferences, right?
Is the little icon missing entirely? If so, have you tried uninstalling the app, and then reinstalling it again?
Keep me posted, and we'll take it from there!
- amelchi3 months agoExplorer | Level 4
the icon is missing entirely; already tried to uninstall-reinstall and to use the offline installer also
- Megan3 months ago
Dropbox Community Moderator
- amelchi3 months agoExplorer | Level 4
Sorry, no changes
- Megan3 months ago
Dropbox Community Moderator
Hi amelchi, would you be able to also send me a screenshot of your device's menu bar, and what is shown there?
Also, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
- amelchi3 months agoExplorer | Level 4
tried advanced reinstall... no news
my menu bar doesn't show dropbox
- Megan3 months ago
Dropbox Community Moderator
Hi amelchi, in this case can I send you an email, in order for us to have a closer look into this?
- amelchi3 months agoExplorer | Level 4
Ok, thanks
[removed per the Community's Guidelines]
- Walter3 months ago
Dropbox Community Moderator
Hey amelchi - before we take this to ticket, could you clarify if you're running any 3rd party apps on your computer?
If you do, can you temporarily close or disable them and let us know if the issue with the missing Dropbox icon from your menu bar persists?
- amelchi3 months agoExplorer | Level 4
Hy Walter, of course I have many third party apps...
If I start in safe mode Dropbox icon appears in the menu bar!
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