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Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
2 years ago
Solved

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,   Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the ...
desktop
Install
Mac
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the cooperation RamseyM - you've got :envelope: 

Teddy73's avatar
Teddy73
Collaborator | Level 9
2 years ago

Hi Megan,

 

No, I do not have any external drives connected.

 

I do have more than 300,000 files.

 

Before I did the clean install, this MacBook Air was on File Provider. Where it had over 300,000 files.

 

Additionally, I have a MacBook Pro which has the notification that it can be upgraded to File Provider (I just have not done it yet as I want the MacBook Air to be on File Provider first as I plan to do a clean install of my MacBook Pro soon).

 

Many thanks, 

Teddy

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Teddy73.

 

Can you also confirm that Dropbox has full disk access? Is that already done?

  • Teddy73's avatar
    Teddy73
    Collaborator | Level 9
    2 years ago

    Hi Megan,

     

    I just turned on full disk access, prior to this, it was not switched on.

     

    Accessibility is also switched on.

     

    Please advise me of the next steps I should take.

     

    Teddy

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Teddy73, have you also tried to opt into the beta by signing up for Dropbox early releases?

     

    If not, can you give it a go? 

  • Teddy73's avatar
    Teddy73
    Collaborator | Level 9
    2 years ago

    Hi Megan,

     

    I have not opted into the beta and I do not wish to, I place a high level of importance on having a stable version of Dropbox.

     

    Surely, I shouldn't have to opt into a beta. Do you have any other suggestions?

     

    Teddy

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email in order for us to have a closer look into this Teddy73? 

  • Teddy73's avatar
    Teddy73
    Collaborator | Level 9
    2 years ago

    That would be a good idea.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you the email Teddy73, I'll be happy to continue there.

     

    Cheers! 

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