Unusual data/bandwidth usage and storage

Hey NathanHi, thanks for reaching out to the Dropbox Community.

Firstly, I wanted to ask you if these two computers are both connected to the same Dropbox account or if this is a shared folder, shared between two different accounts.

What's the sync status and version of the Dropbox app on both computers?

You can hover over the Dropbox icon, to see this info.

Let me know what you find and we'll go from there.

Hi Hannah,

Each computer has it's own account. It is a shared folder, between two different accounts.

The windows computer only has this folder in it's dropbox account.

Sync and version details are

Mac - 179.4.4985 and up to date

Windows - 179.4.4917 and up to date

Thanks

Thanks for this info, Nathan!

Does updating the Dropbox app on the Windows computer to the most recent version help in any way?

We will try updating, however the app was only installed on the windows computer 10 days ago

Can you also check if there are any incompatible characters in the names of the files within the folder, that might not be syncing on the Windows computer, causing the discrepancy?

We found 2 incompatible file names, will see if this helps

Thanks

Keep an eye on it NathanHi, and don't forget to keep us posted.

Thank you! 

Thanks for your help we are monitoring .