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Forum Discussion

NathanHi's avatar
NathanHi
Explorer | Level 3
3 years ago

Unusual data/bandwidth usage and storage

We currently have two laptops running Dropbox and sharing the same folder.    The first laptop is a Mac running Monterey 12.4. This computer shows the shared file as being 60.15gb and using 3.6% ...
desktop
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NathanHi, thanks for reaching out to the Dropbox Community.

 

Firstly, I wanted to ask you if these two computers are both connected to the same Dropbox account or if this is a shared folder, shared between two different accounts.

 

What's the sync status and version of the Dropbox app on both computers?

 

You can hover over the Dropbox icon, to see this info.

 

Let me know what you find and we'll go from there.

NathanHi's avatar
NathanHi
Explorer | Level 3
3 years ago

Hi Hannah,

 

Each computer has it's own account. It is a shared folder, between two different accounts.

 

The windows computer only has this folder in it's dropbox account.

 

Sync and version details are

Mac - 179.4.4985 and up to date

Windows - 179.4.4917 and up to date

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for this info, Nathan!

     

    Does updating the Dropbox app on the Windows computer to the most recent version help in any way?

    • NathanHi's avatar
      NathanHi
      Explorer | Level 3
      3 years ago

      We will try updating, however the app was only installed on the windows computer 10 days ago

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