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Forum Discussion
Updater fails to update desktop app because of denied access to security folder or logs
Application Affected
Dropbox Desktop
Device
PC
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
225.4.4896 (Desktop)
Question or Issue
When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.
After checking several things, I notice the update is failing because it is trying to access the antivirus security log folder or the security log file and it gets blocked.
Any help?
And why is it trying to access the antivirus security log folder or the security log file?
Thanks.
1 Reply
- Hannah
Dropbox Community Moderator
Hey s2s2s2s2s2s2s2s, thanks for posting to the Dropbox Community today.
That's pretty strange indeed.
I'd suggest temporarily disabling your security app/antivirus and restarting the Dropbox app, to see if the issue persists.
Otherwise, you can try our offline installer, which should hopefully help as well.
I hope this helps!
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