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Abrouss's avatar
Abrouss
New member | Level 1
9 months ago

Upload speed slow in the Dropbox desktop app, and after uninstallation

Hello my upload speed is very slow on one PC, i have two pc's on my network, my fastest and main pc is now slower when uploading to drop box. I seems this all started after i installed the dropbo...
desktop
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Abrouss, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

Abrouss's avatar
Abrouss
New member | Level 1
9 months ago

Hi Jay

No proxy, VPN, nor any special router settings, I checked the firewall, it seems fine, the only thing i did was installed the Dropbox app, then removed it because I did not want to link files., I reinstalled the app to look at the bandwidth  settings, but they were not selected.

at a lose here

Thanks

Al

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Abrouss, let me jump in here!

    Would you mind clarifying if you're using the app, or our website when uploading your content?

    If you're using our app, feel free to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi and let me know the version of the app that you see there. Did you notice when this first started happening?

    If the app is uploading slowly to the Dropbox servers, then something could be throttling that connection. Are you certain that you have no other software that could be monitoring the Dropbox folder or app?

    For instance, antivirus and security software can prevent the Dropbox app from connecting to the site, or preventing it from connecting at full speed. 

    • Abrouss's avatar
      Abrouss
      New member | Level 1
      9 months ago

      Hi Megan

      First I would like to say thanks for your input

      I prefer not to use the app, I normally use the website.

      I do have the app installed again to see if it would help, but no it has not, app ver 219.4.4463

      I thought maybe a program called CCleaner was causing the issue, but I told it to ignore dropbox. , I turned of my antivirus ( Malwarebytes ), stopped the Windows security, but still slow to up load

      even with the app the upload is slow, if i use my other PC same home network, the uploads are 10 times faster, and it an older windows 10 PC

      anything else you suggest I will try, I don't use a lot, but when i do the slow upload drives me crazy LOL

      Thanks

      Al

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