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Forum Discussion

Marilyn7's avatar
Marilyn7
Explorer | Level 3
2 years ago

Using Paper App on new iPad and Folders option won’t show up in dropdown on main page

Installed Paper app on new iPad and the Folders option won’t show up on dropdown menu when I try to create a new Folder.  I can see my docs, but not the usual option to access Folders or Docs or All....
Dropbox Paper
iOS
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Marilyn7, thanks for reaching out to us.

 

Can you let me know which version of the Paper app you're using and which iPad OS version you're on?

 

A screenshot of where you used to see this option, would also be really helpful.

 

Thanks.

Marilyn7's avatar
Marilyn7
Explorer | Level 3
2 years ago

Thank you.  Paper Ap version is 825.2.  Unfortunately I can’t figure out how to attach a screenshot to this message.  The camera button doesn’t work to do so.   The screen simply says “Browse” at the top and documents that were shared with me are listed.  But no Folders or even the open for them.  All it says above docs are “Recently viewed”.   The “+” button at the top right is at the top right but again no option to make a Folder.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information Marilyn7 

     

    If the camera icon within your reply's box isn't working to attach your screenshot, you can send us a shared link to your screenshot(s) instead.

     

    While we're at it, do you notice the same behavior when accessing your Dropbox Paper files and folders through a web browser instead of the app?

    • Marilyn7's avatar
      Marilyn7
      Explorer | Level 3
      2 years ago

      The link button is not working either. 

    • Marilyn7's avatar
      Marilyn7
      Explorer | Level 3
      2 years ago

      This is a bit frustrating.  None of the options are working to share my screenshot with you.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No need to use a button to share a link with us, Marilyn.

         

        You can simply upload your screenshot to Dropbox and then copy the link and paste it to your next message to us. Sorry for the trouble!

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