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Jutjut's avatar
Jutjut
Helpful | Level 6
3 years ago
Solved

VIBRATE on video play/pause/scrub after update.

Every single time I play/pause or scrub on a video, the app sends a vibrate "haptic feedback" when I never asked for this.  It happened during the last auto-update when the user interface changed as well.  I'm tired of it and looked in the mobile app settings, notifications, within the website settings and on my phone as well.  I'm sick of it buzzing every single time I press a button.  Nowhere else on my phone does this happen and I cannot find a toggle option to disable it.  Someone please tell me you can disable this.

Mobile
Preview
  • Jutjut's avatar
    Jutjut
    3 years ago
    Vibrate haptic feedback issue for play/pause buttons on dropbox solution:

    Within adroid settings
    > Sound and vibrations
    > Vibration intensity
    > Notifications to 0

    Solved!

12 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jutjut, thanks for bringing this to our attention.

     

    What mobile device and OS version are you using, and what version of the Dropbox mobile app are you running currently?

     

    This will help me to assist further!

  • Jutjut's avatar
    Jutjut
    Helpful | Level 6
    3 years ago
    Would it be possible to get a reply? I provided the information you requested. If you don't know please say.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jutjut; sorry for the delay.

     

    Do you mind if we open a ticket for you instead, and check this internally?

  • Jutjut's avatar
    Jutjut
    Helpful | Level 6
    3 years ago
    Yes, that would be good

    It would be nice to keep this open as a solution if it's resolved so anyone with a similar issue can search for it
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey again, Jutjut!

     

    I just opened a ticket for you in our system. Please reply back to it, and we’ll take it from there.

  • Jutjut's avatar
    Jutjut
    Helpful | Level 6
    3 years ago
    The ticket was closed without a solution
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jutjut, sorry to jump in, but did you respond to the email Nancy sent you before the ticket was closed? 

     

    Have you tried replying to that ticket now? 

  • Jutjut's avatar
    Jutjut
    Helpful | Level 6
    3 years ago
    I have replied, I'm waiting on the ticket.

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