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Forum Discussion
What does "rename your existing folder" actually do when reinstalling?
Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen ...
Hi, Nancy. Yes, it persists after reboot. As soon as I click on the "Dropbox" folder name in File Explorer to change it, a Dropbox process appears in the Processes window of Task Manager, even though I've quit the program and ended all processes. Do I have to delete the Dropbox program in order to change the folder name? Or is there another process/service that doesn't begin with "Dropbox..." that I should end or stop?
- Jay
Dropbox Community Moderator
Hi MelvisWeb, there isn't another process that doesn't begin with Dropbox.
It might be necessary to perform an advanced reinstallation of the Dropbox desktop application to resolve this behavior you're experiencing on your device.
- Rich
Super User II
Or is there another process/service that doesn't begin with "Dropbox..." that I should end or stop?
That's usually referring to a third-party program, not Dropbox. It's saying that some other program has a lock on the folder or a file within it. There's likely another program on your computer that's using a file stored in Dropbox. Figure out what that is, close it, and you'll probably be able to rename the folder.
