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MelvisWeb's avatar
MelvisWeb
New member | Level 2
27 days ago

What does "rename your existing folder" actually do when reinstalling?

Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen ...
desktop
Install
Setting up the apps
windows
MelvisWeb's avatar
MelvisWeb
New member | Level 2
26 days ago

Hi, Nancy. Yes, it persists after reboot. As soon as I click on the "Dropbox" folder name in File Explorer to change it, a Dropbox process appears in the Processes window of Task Manager, even though I've quit the program and ended all processes. Do I have to delete the Dropbox program in order to change the folder name? Or is there another process/service that doesn't begin with "Dropbox..." that I should end or stop?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
26 days ago

Hi MelvisWeb, there isn't another process that doesn't begin with Dropbox. 

It might be necessary to perform an advanced reinstallation of the Dropbox desktop application to resolve this behavior you're experiencing on your device.

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