Forum Discussion

davidsi's avatar
davidsi
Explorer | Level 4
3 years ago

What is the authenticator?

I'm moving my dropbox account off a Mac and onto a linux machine. When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator"...
desktop
Install
Linux
Setting up the apps
davidsi's avatar
davidsi
Explorer | Level 4
3 years ago

it specifically asked for the value from the authenticator. And no, there was nothing in email

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this, davidsi.

 

Would you mind giving us the ticket number for your communication with our support team?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the ticket number, davidsi.

       

      I passed your comments along to the email thread and raised the priority of the ticket, so the agent working on your case will get back to you the soonest possible to continue assisting you until this issue is resolved.

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